Refund policy
At THE AVEDRA, we are committed to providing you with premium handbags and high-quality beauty products. Your satisfaction is our utmost priority.
Eligibility for Return & Exchange
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Damaged or Incorrect Items: If you receive a damaged, defective, or incorrect product, please inform us within 48 hours of receiving your parcel.
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Condition: Items must be unused, unwashed, and in their original packaging with all tags, seals, and protective films intact.
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Hygiene Exclusions: For health and safety reasons, cosmetics and beauty products that have been opened or tested cannot be returned or exchanged unless received damaged or defective.
How to Initiate a Return or Exchange
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Contact our customer care team via WhatsApp or email us at support@theavedra.com with your Order Number and clear photos/videos of the issue.
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Once approved, our team will guide you through the pickup or return shipping process.
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After inspecting the returned item, we will process your replacement or store credit/refund within 3 to 5 business days.
